Job Title: Utility Technician
Department: Master’s Table
Reports To: Master’s Table Manager
FLSA Status: Non-Exempt
Applications: Please send all applications to email@example.com
Summary Coordinates food service activities the Master’s Table by performing the following duties personally or through volunteers.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Inspects building maintain quality standards and sanitation regulations. Maintains cleanliness of the facility
Monitor guests and volunteers within the facility and on the Master’s Table grounds
Responsible for all waste management and disposal for the property, inside and outside
Responsible for courtyard maintenance, including sweeping and trash removal daily as well as pulling weeds as needed
Directs and assists with garden maintenance and vegetable picking
Assist with removing product and supplies from the delivery truck and properly organizing as needed
Responsible for restroom maintenance daily, including sweeping and moping floors
Responsible for all facility maintenance including, but not limited to, changing light bulbs, painting, small leak repair and replacement, filter cleaning and replacements, and shelf hanging
Maintain all aspects of laundry services
Greet guests and maintain service satisfaction
Complete Chef responsibilities in the absence of the chef
Complete Front of the House Employee responsibilities in the absence of the employee
Directly supervises volunteers at the Master’s Table. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
Coordinate the volunteer efforts of Youth Challenge
Direct volunteers as needed in dining area and outside
To perform the job successfully, an individual should demonstrate the following competencies
Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Technical Skills – Pursues training and development opportunities.
Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; Participates in meetings.
Written Communication – Writes clearly and informatively; presents numerical data effectively; Able to read and interpret written information.
Teamwork – Exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others.
Managing People – Makes self-available to staff and volunteers; provides; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services
Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment
Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values
Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; supports affirmative action and respects diversity.
Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Organizes or schedules other people and their tasks.
Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability – Adapts to changes in the work environment; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or employees of organization.
Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills To perform this job successfully, an individual should have knowledge of Inventory software; Order processing systems; Spreadsheet software and Word Processing software.
Certificates, Licenses, Registrations
ServSafe Certification, CPR and First Aid Certifications
Ability to work weekends and holidays.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to taste or smell. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; outside weather conditions; extreme cold; extreme heat and risk of radiation. The noise level in the work environment is usually loud.
Supervision: Product Logistics Manager or SC Operations Manager
Goal: To pickup and/or deliver product in a safe, timely and efficient manner – providing excellent customer service to donors and customers alike.
Applications: Please send all applications to firstname.lastname@example.org
- Deliver agency orders, Manna Trucks, etc. – loading & unloading as needed.
- Picking up grocery product donations from donors & other Food Banks including loading/unloading.
- Act as a link between agencies/donors and other Food Bank staff – reporting issues to the appropriate staff.
- Maintain accurate and current mileage log.
- Oversee standard & preventative maintenance of the truck – informing Product Logistics Manager (PLM) or SC Operations Mgr. (SCOM) of any problems/issues.
- Keep the cab, box unit, and outside of vehicles used clean and gassed up.
- Alert any other drivers of the truck to all necessary practices regarding proper practices and safety.
- Assist in warehouse, as time permits, with all aspects of inventory, agency orders, etc.
- Assist with food drives.
- Perform other job tasks as assigned by PLM or SCOM.